How It Works
Brands send products to shoppers who'd actually use them, and each shopper posts an honest review on the brand's website by the deadline.
For shoppers
Step 1: Sign up free
Pick the categories you'd like to test, tell us a little about yourself and choose the kinds of reviews you'll write. We won't ask for a card when you sign up.
Step 2: Get an offer
When a campaign fits your profile, we'll email you the product, its regular price, the review format and the deadline.
Step 3: Accept and add a card
Say yes to the products you'll actually use. You add a card when you accept, and the brand ships the product to you at no cost.
Step 4: Post an honest review
Post on the brand's own website by the deadline, in the format they asked for, and mention that it was free. As long as you post on time, or send the product back if you'd rather not review it, you're never charged. Your rating and what you write never affect whether you're charged; the only thing that counts is whether you posted your review, or sent the product back, by the deadline.
For brands
Step 1: Set up a campaign
Tell us the product, its retail value, how many samples you'd like to send, where you ship, your target customer, the review format and the review window.
Step 2: Pick or approve shoppers
You can approve each reviewer yourself, or let us match shoppers who fit your targeting.
Step 3: Ship the product
You ship a sample to each shopper, just as you would for any other order.
Step 4: Publish every review
Reviews go up on your product pages with the reviewer's disclosure, and you publish every one, whatever the rating.
Step 5: Products kept without a review are charged
If a shopper keeps your product without reviewing it or sending it back, the shopper is charged the retail price, and we pass that payment to you (payout terms at launch).
What Both Sides Agree To
These rules are what make the reviews worth reading, and both sides agree to them before any product ships.
Shoppers
- Post an honest review on the brand's own website only, in the format the brand asked for, before the deadline, or send the product back instead.
- Say in the review that they received the product free.
- Keep a card on file once they accept a product, which works the way it's explained below.
Brands
- Publish every review they receive, regardless of rating.
- Agree not to edit, hide or filter any review, or remove the reviewer's disclosure, apart from narrow exceptions they bring to us first.
- Ship the product to each shopper they approve or we match.
- Accept returns from shoppers who'd rather not review, and never charge for a product that's been sent back.
Read the draft reviewer terms and brand terms.
If a Review Doesn't Come In
A shopper who keeps the product without reviewing it is charged the product's regular retail price, and we pass that payment to the brand that sent it (payout terms at launch). Every offer shows that price before a shopper accepts, so nobody is surprised.
Your rating and what you write never affect whether you're charged; the only thing that counts is whether you posted your review, or sent the product back, by the deadline.
If you'd rather not review a product, you can send it back instead. It can come back in any condition as long as you return the whole product, and you pay the return shipping. Ship it with tracking to the return address in your account before your deadline, and you won't be charged once the tracking shows it's on its way.
Your review window starts when the package is delivered. Once campaigns start, you'll have a "Report a delivery problem" button in your account, and one tap lets both SamplePact and the brand know. Your review deadline pauses while it's being sorted out, and you're never charged for a package that never arrived.
Reviews go on the brand's own website only, and never on Amazon, Google or any other store or review site.
Signing up is free for shoppers and doesn't ask for a card, which only comes in when a shopper accepts a product.