Reviewer Terms

1. The agreement

These reviewer terms are an agreement between you and Capital Shell Limited Liability Company, which operates SamplePact ("we" or "us"). They apply each time you accept a product offer through SamplePact. Our terms of use and privacy policy also apply.

2. Eligibility

You must be 18 or older, have a US shipping address and give us accurate information, and each person may have only one account.

3. Offers

Each offer shows the product, its regular retail price, the review format, the review window and where to post your review. You can decline any offer, and you only take on the obligations below when you accept one.

4. Your review

• Your own experience. Write the review yourself, about how the product worked for you. Say what you actually think, whether that's good, bad or somewhere in between.
• No rating requirements. Neither SamplePact nor the brand can require a particular star rating or a positive review. Your rating is up to you.
• In the requested format. Post in the format shown on the offer: text, text + photo, text + video, photo only or video only.
• In the right place. Post on the brand's website where the offer says, usually the product page.Reviews go on the brand's own website only, and never on Amazon, Google or any other store or review site. A brand can't ask you to post the review anywhere else.
• Your own content. Photos and videos must be yours. Don't include other people's personal information, or anyone who hasn't agreed to appear. Don't post anything unlawful, hateful or unrelated to the product.

5. Disclosure

Every review must clearly say that you received the product free, ideally at the start, for example: "I received this product free through SamplePact in exchange for an honest review." FTC guidelines require reviewers to disclose a free product, so please don't remove, shorten or hide the disclosure.

6. Review window

You must post your review within the review window shown on the offer. Your review window starts when the package is delivered. Brands choose a window of 7, 14, 21 or 30 days.

7. Card on file, returns and the charge for keeping a product

• When you accept an offer, you add a payment card through our payment processor.
• After your product is delivered, you have three choices within the review window: post your review, send the product back, or keep it without reviewing.
• If you post your review in the place the offer names, within the review window, you're never charged.
• If you send the product back, you're never charged either. It can come back in any condition as long as you return the whole product, and you pay the return shipping. Ship it with tracking to the return address shown in your account before the review window ends, and you won't be charged once the tracking shows it's on its way.
• Your rating and what you write never affect whether you're charged; the only thing that counts is whether you posted your review, or sent the product back, by the deadline.
• SamplePact, not the brand, decides whether a review was posted, or a product sent back, on time. A review counts as posted when you submit it, even if the brand's review app holds it for moderation before it appears.
• If you keep the product without posting your review or sending it back in time, you authorize us to charge your card the product's regular retail price as shown on the offer, and we pass that payment to the brand that sent the product.

Late, lost or damaged deliveries

Your account will have a "Report a delivery problem" button, and one tap notifies both SamplePact and the brand. Your review deadline pauses until the problem is resolved, and you won't be charged for a package that never arrived.

If a package is lost or arrives damaged, the brand will either send you a replacement or cancel your offer. If they send a replacement, your review window starts when the replacement is delivered. If they cancel, you owe nothing and won't be charged.

If the brand hasn't shipped your product within 10 business days of your accepting the offer, you can cancel the offer by writing to hello@samplepact.com, and you won't owe anything.

Before a charge, and disputing one

Before we charge your card, we'll email you to say a charge is coming and give you at least three days to show us your review or your return tracking, or to report a delivery problem.

If you think a charge is wrong, for example because you did post on time, you sent the product back or your package never arrived, email hello@samplepact.com within 60 days of the charge. Tell us which offer it was, and include a link to your review or a screenshot of it, or your return tracking number, if you have one. We'll look into it and reply within 10 business days, and if we find that your review was posted within the review window, that you shipped the product back in time, or that the package never arrived, the full amount will be refunded to you within five business days of our decision. Asking us to look into a charge doesn't affect any right you have to dispute it with your card issuer.

Signing up for SamplePact is free and doesn't require a card, which you only add when you accept a product.

8. Your reviewer profile

Brands that are choosing reviewers see your first name and last initial, the categories and review formats you chose, whether you create social content and on which platforms, and how many brands you've reviewed through SamplePact. Brands never see your ratings or whether your reviews were positive or negative.

9. Ownership of your review

You keep ownership of your review, and by posting it, you let the brand display it on its website and let SamplePact confirm that it was posted.

10. Products

Products are provided by brands, and SamplePact doesn't make or sell them. Please follow the label and use directions, and stop using any product that causes a problem. Once a product is delivered, it's yours to keep, unless you choose to send it back as section 7 describes.

11. Not employment

You aren't an employee or contractor of SamplePact or any brand, and you aren't paid wages. You're responsible for any taxes that may apply to products you receive.

12. Ending your participation

You can stop using SamplePact at any time by writing to hello@samplepact.com, although reviews you've already committed to are still due under these terms. We may remove you from SamplePact if you break these terms, for example by posting reviews that aren't based on your own use or repeatedly missing deadlines.

13. Limitation of liability

To the fullest extent the law allows, our liability is limited as described in our terms of use.

14. Governing law

These terms are governed by the laws of the State of Illinois, without regard to its conflict of law rules.

15. Contact

Capital Shell Limited Liability Company
9 S Elmhurst Road, PO Box #39, Prospect Heights, IL 60070
hello@samplepact.com